Privacy Policy
At Velora Hair, we are committed to protecting and respecting your privacy. This Privacy Policy describes how we collect, use, store, and protect the personal information you provide when you use our website www.velorahair.mx and our services.
INFORMATION WE COLLECT
We collect the following information when you visit our site or make a purchase:
- Personal information (name, address, email, phone number)
- Payment information (credit/debit card, billing address)
- Shipping information
- Browsing data (cookies, IP address, browsing history on our site)
- Any other data provided voluntarily through forms or surveys
USE OF INFORMATION
We use your information to:
- Process and deliver orders
- Communicate with you about your account or transactions
- Improve our products, services, and online experience
- Send promotions, news or related content (only if you authorize it)
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Prevent fraud and ensure site security
CONSENT
By providing us with your personal information, you give us your consent to use it for the purposes mentioned above. If we collect your data for secondary purposes (e.g., marketing), we will explicitly ask for your permission.
You may withdraw your consent at any time by sending an email to: info@velorahair.mx
DISCLOSURE TO THIRD PARTIES
We do not share, sell, or transfer your personal information to third parties except as follows:
- Service providers necessary to process your orders (payment gateways, courier companies)
- Legal or judicial requirements
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In all cases, we require that these third parties maintain the confidentiality and security of your data.
DATA SECURITY
We implement reasonable security measures to protect your personal information from loss, misuse, unauthorized access, or disclosure. However, no system is 100% foolproof.
COOKIES
We use cookies to personalize your experience and analyze user behavior on our site. You can disable the use of cookies in your browser, although this may limit some functionality.
USER RIGHTS
You have the right to:
- Access your personal information
- Request correction, deletion or update of your data
- Oppose the processing of your information
To exercise these rights, please write to: privacidad@velorahair.com
CHANGES IN POLICY
We may update this policy at any time. We will notify you through our website if any substantial changes are made. Your continued use of the site after such changes constitutes your acceptance.
CONTACT
For questions or requests related to this Privacy Policy, please contact us at:
Velora Hair appreciates your trust and is committed to protecting your data at all times.
