Shipping and warranty policy

SHIPPING

Coverage areas
We ship throughout Mexico using trusted courier companies such as DHL, Estafeta, FedEx , Paquete Express, and others. Delivery times may vary in hard-to-reach areas.

Estimated delivery times
4 to 7 business days after confirmation of your payment.
Note: During peak seasons or due to external factors, delivery times may be extended.

Shipping costs

Standard Shipping : Costs are automatically calculated at checkout based on package weight and destination area.

Order Processing All orders are processed within 24 to 48 business hours after confirming your payment. You will receive a tracking number via email as soon as your order ships.

LIMITED WARRANTY

At Velora Hair, we stand behind the quality of our products with a limited warranty at no additional cost, valid for one year from the date of purchase.

Requirements to request the guarantee
To make your warranty valid, you must contact us within the first 30 days after your purchase To register your request, you can write to us at info@velorahair.mx with your proof of purchase.

What does the warranty cover?
The warranty covers mechanical or electrical manufacturing defects that affect the product's operation under normal use. If approved, we will replace the product with a new or equivalent product.

The warranty does not apply in the following cases:

Lack of proof of purchase.

Use of a voltage other than that specified.

Products manipulated, repaired or intervened by third parties.

Physical or visible damage such as broken wires, broken parts, or burns.

Products with altered serial numbers or those that do not match the packaging.

Products without original packaging or in poor condition.

Shipping costs in case of warranty
If it is necessary to send the product for validation or exchange, Shipping costs will be borne by the customer.

LOST OR UNDELIVERED PACKAGES

If your order doesn't arrive within the estimated timeframe, please contact us at info@velorahair.mx . We will contact the shipping company to help you resolve the issue.